Communication and Coaching Skills | StepChange Leadership Development

Communication Skills Clinic

Master the essential Leadership skills that

drives employee behaviour and influences engagement

Leadership Coach

Challenges leaders face today

  • A rapidly changing business environment where teams need to adapt
  • Changing and increasing business and customer demands
  • Drive team performance implementing efficiency strategies and
    increasing effectiveness in leading teams to achieve KPI's
  • Having to do more with less

The Art of Having Effective Conversations

Why is this important?

Its a rapidly changing business
environment where teams need to
adapt and be agile

Transparency, honesty, trust and
collaboration are critical factors to
successfully leading your team

Changing and ever increasing
customer demands are always
front of mind and this requires Leaders
to deliver powerful
messages to their teams

Central to all messaging is the "why".
Leaders need to master the art of
story-telling and effective

Communication and Coaching Clinic is designed to give a leader the confidence, tools and shift
behaviours that deliver effective conversations that encourage, inspire, refocus behaviours
resulting in high performance.


We tailor to include business values, strategic objectives or KPI's. We include key cultural
messages, focus on effective outcomes for all participants. We deliver to your requirements and
business demands. Your leaders will thrive in this program. We offer flexibility in delivery.


2 x 3.5 hour modules per week over 2 weeks. And final session for wins and recognition

One day workshop and 90 days
implementation coaching (lead
with workshop coach) and final
session for wins and recognition.

5 x 1.5 hour breakfast modules (if
local team) and 90 day cohort
coaching session and final
session for wins and recognition.


Communication Style and
Behavioural Style reports for

Bonus: Leadership cohort
team culture report(no charge)

Register on our next Workshop


Learning Outcomes

The practical "how to" coaching
guide for leaders

Self awareness of leadership
communication styles - using the profile

Demonstrate how to use the power of
language to drive effective behaviors.

Understand the situational leadership styles and employee life cycle.

Demonstrate communicating to different
styles to achieve positive outcomes.

Identify areas for development

Confident to communicate the four
primary personalities for effective results.

Identified their influencing style strengths
and development areas.

"I attended a leadership workshop that was facilitated by Eloise Tzimas. I found it to be a highly valuable course as it provided a structure to develop my team and also to improve my own skills as a coach and mentor. A highly effective team can be developed with coaching, effective communication, practice and guidance and I found that Eloise was exceptional at providing excellent feedback I could use to improve in all areas. The result of the course was that my financial results have improved significantly and I highly recommend this workshop to anybody who wants to improve their results and for their own professional development."

-- Geoff Edwards

Regional Manager North West, Australia

“Eloise is a true professional focused on creating a fun and very interactive, co-operative environment during the coaching. The programme encouraged the team to learn more about each other and how to effectively deal with internal and external customers. The coaching was so successful that we continued with a series of specific sessions, driving the team to increase motivation and focused on meeting/exceeding sales budgets.”

-- Coral MacLennan

CityLink National Sales Manager

  • Introduction
  • Leadership style and communication style reports.
  • Understands the four communication styles and how to influence for higher engagement and performance
  • The Influence model
  • Communicating without Bias
  • Cover 5 different communication and coaching strategies to achieve positive outcomes with individuals and teams
  • Understand the power of words
  • Extensive Coaching Guide and toolbox
  • Engage in "how to" effective conversations through experiential group activities and conversations
  • Practical experience