Step Change Learning

Vodaphone

vodafone logo

Business Problem:

Inconsistent customer experience at the front-line retail stores. 40%+ employee turnover in a typical 12month period. Little or no accountability of Store Managers to coach/ develops a retail team.

Solution:

Consulting, Learning Design, Facilitate, Pilot, Performance Coach
90Day Sales Induction Bootcamp and coaching development programme for Store Managers. Outcomes: Reduce staff turnover, increase sales capability and revenue. Speed up the process for inductees to achieve competency and confidence in a sales role.

Results:

  • Within 12months turnover rates decreased from 40%+ to 9%.
  • Sales revenue bolted upwards with rookies achieving between 146% – 300% of sales targets within their first 90 days of starting.
  • New Salespeople recorded results that lifted them into the top 25% quartile of all senior sales employees nationwide.
  • Results remained consistent throughout the first 12 months of the programme being deployed.

Business Problem:

Low level of Accountability for in-store coaching and development for retail employees

Solution:

Analysis, Learning Design, Facilitate and Performance Coach
Designed a Coaching Skills development programme for Retail Store and Regional Managers.

Results:

Through 90 day coaching, achievement of sales revenue from inductees achiever between 146% – 300 % of sales targets in their first 90 days. Increased competency to coach new inductees post “sales inductee boot camp” programme. Coaching as a tool for on-the-job learning, development and sales target achievement.